WapiKit’s Conversation Engine is not your average chatbot. It’s an AI-powered operational brain that handles your customer conversations in real-time, just like a human teammate—but better.

WapiKit replies to every customer message in under 1 minute with context-aware, emotionally intelligent responses.

​
What It Does

  • 📥 Handles all incoming WhatsApp messages 24/7
  • 🧠 Understands customer intent, not just keywords
  • 🛍️ Recommends products, answers FAQs, provides policy info
  • 🧾 Handles orders, from status updates to changes and cancellations
  • 🗂️ Maintains full customer memory across sessions
  • 🎯 Personalizes responses based on user profile, behavior, and past interactions
  • 🤖 Works even while you’re sleeping

​
How It Works

WapiKit’s AI engine listens to every incoming message and does three things instantly:

​
1. Intent Detection

Understands whether the user is asking a question, requesting help, trying to purchase, or just exploring.

“Can I get this in a different size?”
→ Detected as: Product Variant Inquiry

​
2. Context Recall

WapiKit accesses customer context, including:

  • Last campaign message received
  • Past orders and interactions
  • Tagged preferences or behavior
  • CRM attributes (location, order value, loyalty status)

​
3. Intelligent Action

Once intent is detected and context is loaded, WapiKit replies or executes actions:

  • Replies to order-related queries using live order data
  • Recommends the most relevant product
  • Pushes follow-up campaigns if needed
  • Escalates to human when necessary

​
Powered by Knowledge Base + Memory

The engine is fueled by your custom Knowledge Base, where you define your:

  • FAQs
  • Return/refund/cancellation policies
  • Delivery timelines
  • Product info and attributes

WapiKit auto-maps knowledge base answers to customer intents, and learns which ones perform best.

And because it remembers each customer’s profile and updates it over time, replies get smarter and more relevant with every message.

​
Designed for D2C & Service Brands

Whether you’re a clothing brand handling size and style queries, or a service provider managing bookings and support:

  • ⚡ WapiKit scales your operations without hiring
  • 👂 Gives every customer instant support that feels personal
  • 📈 Boosts conversions, CSAT, and retention

​
Real-World Example

Customer: “Hey, when will my order #1234 arrive?”

WapiKit sees:

  • This is an order status inquiry
  • Customer ordered a ₹1,299 Kurta Set last Thursday
  • Standard shipping = 5 days

WapiKit replies:

“Hi Priya 👋 Your order placed on May 24th is expected to arrive by May 29th. We’ll send you a tracking link soon. Let me know if you need anything else!”

​
Need Full Control?

You can customize:

  • Tone of voice (friendly, formal, humorous)
  • What to escalate to humans
  • Product recommendation logic
  • What data to store in memory

​
Learn More

Want to configure your own knowledge base and AI behavior?

👉 See Knowledge Base Setup

​
Built for Scale

  • Handles thousands of messages simultaneously
  • Optimized for fast response <1 min
  • Learns over time using performance feedback loops

​
Summary

WapiKit’s Conversation Engine is your always-on, emotionally aware, operational team member—handling sales, support, and everything in between with <1 min response time, 24/7.

Need help fine-tuning your engine? Give this a read