WapiKit isn’t just automation — it’s an intelligent AI-native engine that feels human, thinks contextually, and responds like your best teammate.

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💬 AI Auto-Replies (Beta)

WapiKit responds to customer messages within 1 minute, automatically.

WapiKit's AI-Reply Engine

1

Understands Intent

AI understands the full context of the user’s message, whether it’s a query, a complaint, or an order.

2

Personalized, Relevant Replies

Responses are tailored using customer profile memory and your business tone.

3

Operational Actions

If applicable, the AI can recommend products, update orders, or route chats to a human.

AI replies are only available on Premium plans and must be enabled in Inbox manually.

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🧠 Conversation Summarization

AI-generated conversation insights

AI instantly summarizes every WhatsApp conversation:

  • Pulls out key takeaways
  • Labels intent and themes
  • Helps team members understand context before jumping in

Every chat has a Summarize button — AI distills hours of chat into actionable insights.

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🗂️ Smart Suggestions & AI Prompts

WapiKit proactively suggests responses as you type. This helps support agents:

  • Reply faster with appropriate tone
  • Maintain brand consistency
  • Avoid repetitive typing

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📊 Campaign Insights (Coming Soon)

AI Insights coming soon

WapiKit AI will soon analyze:

  • Audience sentiment
  • Segment-wise performance
  • CTA click heatmaps
  • Time-slot conversion patterns

It’ll proactively recommend what to fix, when to send, and how to iterate.

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🔍 Context-Aware Customer Memory

WapiKit remembers every detail:

  • Customer name, past purchases, recent questions
  • Preferences pulled from campaigns and messages
  • Smart tagging applied based on conversations

This memory is used by the AI to keep conversations emotionally intelligent and business-aware.

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🧠 Powered by Knowledge Base

Your Knowledge Base feeds WapiKit AI its brain.

  • Upload URLs, documents, or plain text
  • AI will index and reference this for auto-replies
  • Every team has a tailored KB; nothing generic

WapiKit Knowledge Base

Adding resources to your KB

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🌟 Proactive by Design

Unlike other tools, WapiKit doesn’t wait for manual prompts. It thinks like a human:

  • Notices drops in conversion? Suggests template tweaks
  • Sees high bounce rate? Flags contacts and suggests segmentation
  • Recurring queries? Auto-learns and creates FAQ automations

WapiKit’s AI behaves like a full-time teammate — always on, always learning.