The WapiKit Knowledge Base is the brain behind your AI-powered replies. It allows you to upload or link your business information—like help docs, FAQs, pitch material, or educational content—which the AI then uses to craft instant, contextual, and accurate responses.

WapiKit’s AI assistant is only as smart as what it knows. The more structured, updated, and relevant your knowledge base, the more accurate and powerful your responses become.

​
How It Works

When a customer messages you on WhatsApp, WapiKit:

  1. Analyzes the intent of the message
  2. Retrieves the most relevant content from your indexed knowledge base
  3. Combines it with the user’s profile, message history, and order data
  4. Responds with an accurate, on-brand reply — within 1 minute

WapiKit Knowledge Base Overview

​
Types of Knowledge You Can Add

URLs

Link any public webpage such as your blog, help center, or policy pages. WapiKit can intelligently scrape and index the content.

Documents

Upload PDFs and other documents to train the AI on your internal processes, product sheets, or case studies.

Text Snippets

Store key pitch lines, policies, refund conditions, benefits, product highlights, and more.

Media (coming soon)

In the future, you’ll be able to embed image-based content like infographics or reference cards.

​
Adding a Knowledge Source

Here’s how to add a new knowledge source from a URL:

Add to Knowledge Base Modal

​
Steps:

1

Go to Knowledge Base

In your WapiKit dashboard sidebar, click on Knowledge Base.

2

Click 'Add Knowledge'

Use the green button on the top right to start adding content.

3

Choose Input Type

Select whether you’re adding a URL, Document, Text, or Media.

4

Enter Title and Content

For URLs: paste your link and set resync frequency. For text: type/paste your content and hit Add to Knowledge Base.

For best results, use clean and concise content. Avoid uploading entire sites or overly broad PDFs in one go.

​
Best Practices

  • Keep your knowledge content organized by topic.
  • Use clear headers and formatting in your text or documents.
  • Add relevant FAQs, product details, and use-case explanations.
  • Review indexed content regularly to ensure it’s still accurate.
  • Use resync schedules for linked URLs to stay up-to-date automatically.

​
What Happens After You Add Content?

Once added:

  • The AI immediately starts using the indexed data for response generation.
  • Each new message is mapped to the most relevant text from your knowledge base.
  • You can test queries to ensure it’s working well (AI debugger coming soon).

​
What Makes This Powerful?

Unlike basic rule-based replies, WapiKit’s knowledge-powered engine ensures:

  • ✅ Dynamic Answers: Adjusts responses based on who’s asking and what’s been said before.
  • ⚡ Instant Responses: Replies under 1 minute, even outside business hours.
  • 💬 Order-Aware Replies: Understands order status, product context, and customer preferences.
  • 🧠 True Memory: Remembers customers and personalizes responses using profile data and tags.

Ready to boost your AI accuracy? Start building your knowledge base today.