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Contacts
Contact Properties
Creating Contacts
Manual Entry
Bulk Import
API Integration
Managing Contacts
Contact Lists
List Properties
Creating Contact Lists
AI-Powered List Segmentation
Managing Lists
Best Practices
Next Steps
Concepts
Contacts and Lists
Managing contacts and contact lists in Wapikit
Effective contact management is essential for successful WhatsApp marketing campaigns. Wapikit provides robust tools for managing your contacts and organizing them into targeted lists.
Contacts
Contacts in Wapikit represent your customers, prospects, or any individuals you communicate with via WhatsApp.
Contact Properties
Each contact in Wapikit includes:
Name
: The contact’s full name
Phone Number
: The WhatsApp-enabled phone number (required)
Status
: Active, Inactive, Blocked, or Deleted
Attributes
: Custom fields to store additional information (e.g., age, location, preferences)
Creating Contacts
You can add contacts to Wapikit in several ways:
Manual Entry
Navigate to Contacts > Add Contact
Enter the contact’s name and phone number
Add any additional attributes
Click “Save Contact”
Bulk Import
Go to Contacts > Import Contacts
Download the CSV template
Fill in your contacts’ information
Upload the completed CSV file
Map the columns to Wapikit fields
Complete the import
API Integration
Use our
Contacts API
to programmatically add or update contacts from your existing systems.
Managing Contacts
Wapikit provides several tools to manage your contacts:
Search and Filter
: Quickly find contacts based on name, phone number, or custom attributes
Edit Contact Information
: Update contact details as needed
View Conversation History
: See all previous interactions with a contact
Tag Contacts
: Apply labels to categorize contacts
Delete or Block
: Remove contacts or block them from receiving messages
Contact Lists
Contact Lists in Wapikit allow you to segment your contacts into groups for targeted campaigns.
List Properties
Each Contact List includes:
Name
: A descriptive name for the list
Description
: Optional information about the list’s purpose
Contacts
: The contacts included in the list
Tags
: Optional labels to categorize the list
Creating Contact Lists
To create a new Contact List:
Navigate to Lists > Create New List
Enter a name and description
Add contacts to the list by:
Selecting individual contacts
Filtering contacts based on attributes
Importing from a CSV file
Apply tags if needed
Click “Save List”
AI-Powered List Segmentation
Wapikit’s AI can automatically segment your contacts based on:
Engagement Patterns
: How contacts interact with your messages
Response Rates
: How frequently contacts reply to your campaigns
Conversion History
: Whether contacts have completed desired actions
Behavioral Signals
: Patterns identified from conversation analysis
To use AI segmentation:
Go to Lists > AI Segmentation
Select the segmentation criteria
Review the suggested segments
Save the segments as new Contact Lists
Managing Lists
Wapikit provides several tools to manage your Contact Lists:
Edit Lists
: Add or remove contacts from existing lists
Duplicate Lists
: Create a copy of a list as a starting point for a new segment
Merge Lists
: Combine multiple lists into a single list
Export Lists
: Download list data for external use
Archive Lists
: Hide inactive lists without deleting them
Best Practices
Keep contact information updated
: Regularly clean your contact database
Use meaningful list names
: Choose descriptive names that clearly indicate the list’s purpose
Segment strategically
: Create targeted lists based on customer journey stages
Respect privacy
: Only message contacts who have opted in to receive communications
Leverage custom attributes
: Collect relevant data to enable personalized messaging
Next Steps
After setting up your contacts and lists, you’re ready to:
Create campaigns
to engage with your contacts
Set up automations
for personalized follow-ups
Analyze engagement
to optimize your contact strategy
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