Product messages in WhatsApp can be sent in three ways:

Single Product Message

Send a single product message to a specific contact.

Product Message in Campaign

Send a product message to a specific contact list.

Send Full Catalog

Send a full catalog to a specific contact list.

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🛍️ Single Product Message

1

Click the plus (+) button in the chat canvas

2

Select 'Send Single Product' and click Next

3

Choose the product to send

4

Fill the Body and Footer

Use the body to describe the product clearly. The footer can include CTAs or disclaimers.
5

Click 'Send Products' to dispatch

The message is now visible to your customer.

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🧺 Multi Product Message

1

Click the plus (+) button in the chat canvas

2

Select 'Send Multiple Products'

3

Choose your products and organize them into sections

You can create up to 10 sections with 30 products each.
4

Fill the Header, Body, and Footer

5

Click 'Send' to deliver the multi-product layout

Customers can now browse products in sections on WhatsApp.

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🗂️ Send Full Catalog

1

Click the plus (+) button in the chat canvas

2

Select 'Send Full Catalog' option

3

Choose catalog (only one is supported per account currently)

WhatsApp currently supports a single catalog per number. More coming soon.
4

Add a Body and Footer for context

5

Click 'Send' to dispatch the full catalog

The full catalog is sent and will be viewable in WhatsApp natively.